Thank you for being part of the ClassyLoft family. We appreciate your business. It’s one of our top goals to outfit you in pieces that you’ll love, but if it doesn’t work out, we’ve created our return policy to help simplify the return process and ensure you get exactly what you want. We encourage you to email our customer success team (firstname.lastname@example.org) for any product related questions to make sure you’re happy with the items you receive.
For any applicable returns, we offer a ClassyLoft eGift Card, valued at the original cost of your order, to use on any of our products. Use our return portal to initiate all returns, including exchanges. You will receive a pre-paid return label, and you will need to return your item within 21 days of placement of your original order. The cost for using our return label is $5.99 and this fee will be deducted from your eGift card. Your eGift Card will be emailed to you within 7-10 business days after we receive your return(s). For all returns, please review our detailed eligibility guidelines below.
Returns with defective/wrong items need to be initiated immediately.
ORDERS CAN BE CANCELED ONLY WITHIN 24 HOURS AFTER PLACING IT.
PLEASE REVIEW FULL POLICY BELOW BEFORE INITIATING A RETURN
You have 21 DAYS from the date the order was placed to initiate a return.
To be eligible for return, the product must be unworn, unused, unwashed, and in its original delivered condition (including all labels or tags). The item should be free from any wear, tear, washing, damage, or alterations. Violations include perfume, makeup, animal hair, other odors/stains, or missing tags. We reserve the sole right and discretion in determining the eligibility for any returns including but not limited to the condition of any returned order.
Returns & Exchanges
We offer returns on all purchases, excluding final sales.
All returns from US addresses will be in the form of a non-expiring Store Credit (ClassyLoft eGift Card) minus the cost of your pre-paid return label ($5.99). This card is fully transferable and can be used for anything listed on our site. Returns will include any paid sales tax (if applicable). Original shipping is not refundable.
We do not offer refunds to original payment sources.
Your eGift Card will be emailed to you within 7-10 business days after your return is accepted.
We offer free exchanges for identical items in a different size or color of your original purchase, pending availability. This excludes all final sale items.
Items purchased with a preorder item will ship together once the preorder item is available to ship. We will accept returns for orders with preorder items within 20 days of the date they were shipped. Please email our customer success team at email@example.com to initiate the return process as it may show as ineligible in our returns portal.
Defective/ Wrong Product
Please carefully inspect a product upon arrival to assure that it's what you ordered and has no defects.
If the product you receive is defective, damaged, or the wrong product you are eligible for a return if the defect, damage, or wrong product is reported within 3 days after the delivery date.
Any products stated as 'Final Sale' are considered FINAL SALES and are not eligible for any type of return. No exceptions.
We do not provide shipping labels for international orders, you are responsible for returning the product and paying any applicable shipping costs. Items returned should be insured and trackable to ensure the items are received without issue. Review our guidelines for eligible returns. Please follow the steps below if your product is eligible for a return. Once your return is processed you will receive an email confirmation along with your store credit electronic gift card. If you have any questions please email our customer success team at firstname.lastname@example.org
Choose a shipping method that is trackable and insured
Please include your name and return # on the packaging